I'm so impressed with Stampin Up! I sent an e-mail to their head office expressing my concern (read post below) and within 24 minutes to be exact, I had a response! Now that is a company....that cares! These companies need to know how people feel, good or bad, so they can improve. If you don't let them know....you can't really get upset now, can you? I watched a really good show not that long ago on Dateline (I think, or 20/20) and they said that companies are willing to help, but they can't help if they don't know. Often when things go wrong, or not the way we would hope....we as humans tend to get angry. It's important when you are trying to express you displeasure with something, you leave the emotion out of it. Hard as it may, we have to look at the situation from all sides. Things happen, that's just the way it is. We can't improve as a world unless we are willing to listen. When we listen....we learn. They only way to improve ..... is to listen to people and in this case, people who use the product. That's exactly what has happened here. I was disappointed with Stampin Up but they didn't know that, so..... I told them what happened. Stampin Up listened to me and now want to help fix the situation, awesome!!!! I'm thrilled they want to help and maybe there are others out there who feel as I did. This could be something for Stampin Up to address, who knows! Maybe we all have learned something from this unfortunate situation. For me, it may have been better that I contacted them from the beginning. Regardless, we are all moving forward. If we help each other.....we achieve much more in life.